Just last month I wrote THIS post about how Orange aka EE, took £680 from my bank account, only to have it happen again just a few weeks later, but this time for £690. Both times I
Just last month I wrote THIS post about how Orange aka EE, took £680 from my bank account, only to have it happen again just a few weeks later, but this time for £690. Both times I had to spend hours and hours on the phone, to both my bank and Orange. I was left with no money for 24 hours on two occasions, with four children in my care (one is disabled, one is a baby). I was also cut off at some point too, for none payment of bill, that meant yet another few hours ringing Orange to get me reconnected. The last time they took money from my bank(9th May 2013), after a Twitter storm from my lovely fellow bloggers, a worker from Orange rang me to apologise. She promised they would work out a compensation package. She asked me to forward costs inccured. She even emailed me from her account to confirm this. However, since then none of my emails have been replied to, or even acknowledged.
But it doesn’t stop there….today I recieve a text message telling me that my bill is ready to view online. I quickly log into my account on the Orange website, only to be told it is blocked due to non payment of my bill. This means I am unable to view the bill, and see if it is correct now.
So tell me Orange, what the hell have I got to do to get this sorted? I am left fuming, and wondering if more money is going to be taken from account, leaving me in financial poverty through no fault of my own? Remember this was all down to a ‘mistake’ by an Orange staff member!
UPDATE: 22/05/2013 –
I spent 49 minutes on hold to get through to Orange customer services. They apologised, took 13 minutes to work out what I was on about. Told me my account is being held by the collections department until end of the month. I told them how I cannot access my billing to even check how much to pay, as they have barred me from doing so online. Advised them it’s against DD guarantee to not inform me of when payment is due to go out, and how much. They promised me a call back, guess what? No call back. Another waste of over an hour trying to sort out the mess that I never caused.
UPDATE: 02/06/2013 –
After posting again on here, and tweeting EE and Orange Helpers again, on 22/05/13 I have received an email offering me £100 credit on my account. I accepted this credit by return of email. However I am yet to have this actioned 11 days later. My account is still restricted online. I am left angry yet again.